We are proud to announce that the NICO Group has been recognised at the 4th Edition of the Malawi Service Excellence Awards, organised by the Chartered Institute of Customer Management (CICM). NICO Group subsidiaries received recognition in the following categories:

· Excellence in the Insurance Sector- NICO Life, NICO General, and NICO Pension

· Excellence in the Hospitality (Hotel) Sector – Protea Hotel Ryalls

· Excellence in the Banking Sector – NBS Bank

· Excellence in the Brand Consumer Engagement – NBS Bank

The Chartered Institute of Customer Management is a professional body dedicated to promoting service excellence, customer experience, and professional standards in customer management across organisations. These awards reflect our continued commitment to customer centricity, service excellence, and delivering exceptional experiences across all our touchpoints. We sincerely thank our valued customers, partners, and employees for their continued trust and support as we strive to deliver exceptional service.