NICO Group has officially launched a new Call Centre supported by the technical expertise of its subsidiary NICO Technologies Ltd. This is a strategic initiative designed to enhance operational efficiency through cutting-edge technology and skilled expertise that will allow NICO Group to address customer inquiries more effectively.

In her remarks, the Group Head of Marketing and Customer Experience, Ms. Taweni Gondwe Xaba highlighted NICO’s commitment to ensuring seamless customer experience for clients across all customer touch points. This strategic move aims to provide seamless, systemic assistance to clients across our group’s diverse portfolio of financial services.

The development aligns with the ONE NICO commitment to delivering exceptional customer experience and reinforces its market position.

The relocation and launch of the new Call Centre demonstrates NICO Group’s commitment to investing in technology and infrastructure to drive business growth and improve customer satisfaction. Customers can contact the NICO Call Centre on 323, which is a toll-free number for assistance.

The NICO Group comprises 12 subsidiaries: namely, NICO Holdings, NICO Life Insurance Company Ltd, NBS Bank Plc, NICO General Insurance Company Ltd, NICO Insurance Zambia, NICO Asset Managers Ltd, NICO Pension Services Ltd, Eris Properties Mw Ltd, NICO Capital Ltd, NICO Technologies Ltd, ICON Properties and Blantyre Hotels Limited.